WELCOME TO
OJ PROPERTY SERVICES
We are an independent company specialising in the letting and management of residential and commercial property
From our offices in Bristol and Exeter we deal with properties throughout the South West. We are experts in the residential lettings market and let and manage properties on behalf of private individual landlords and investment companies.
We pride ourselves on our professional yet friendly service to both tenants and landlords alike. We understand that both letting your property and moving house can be stressful and we will make this process as smooth and efficient as possible.
A large selection of properties are available ‘to let’ and our comprehensive services are supported by friendly, professional and enthusiastic members of staff.
We are dedicated to offering the best quality and professional approach to letting and managing properties as well as an exceptional service. Exceptional personal service comes as standard and costs nothing, it’s simply part of our culture.
RESIDENTIAL LETTINGS
We offer a Fully Managed, ‘Let and Forget’ solution for busy Landlords who want a completely hands off investment. We look after every aspect of the tenancy from initial marketing, setting up the tenancy, from check in through to the check out. We can also provide a Tenant Find only service finding you a tenant and take care of the extensive paperwork that goes with setting up a tenancy, then handing over to you once everything has been signed leaving you with the day to day running of the let.
BLOCK MANAGEMENT
Whether its a block of flats, apartments or perhaps a mill conversion, we are the complete management specialists. We have developed a system which allows us to manage your block in the most effective and efficient way. We can manage Blocks with a minimum of 2 units up to large estates nationally.
LOCAL AUTHORITY REPAIR AND MAINTENANCE
Local authorities and social housing landlords are facing unprecedented pressures, including housing shortages and funding constraints. Additionally, the need to make homes safer, more pleasant to live in, and more energy-efficient is prompting many to explore different partnership models with repair and maintenance providers.
OJ Property Service is at the forefront of evolving new approaches to maintaining social housing stock. Our focus is on total asset management, value creation, and delivering exceptional experiences for our customers and their residents.
Through our total asset management approach, we reduce reliance on reactive repairs while implementing long-term improvements to the condition and performance of social housing through carefully executed programmers of planned works and voids management.
Our partnership ethos brings fresh thinking, innovation, and flexibility to social housing repair and maintenance. This allows our customers to deliver more at a lower cost, while systematically improving the quality and performance of their housing stock.
Responsive Repairs
At OJ Property Service, we have extensive experience delivering a fast, efficient 24/7/365 responsive repairs service across a diverse geographic area. The quality of our customer experience is recognized by the Institute of Customer Service.
By implementing our experience and expertise, we consistently deliver a high-quality, tailored service on all our contracts. As a result, our resident customers consistently rank us in the upper quartile of pre-agreed KPIs.
Voids/Empty Homes
At OJ Property Service, we understand the urgency of refurbishing empty homes quickly so new resident customers can move in without delay. We work tirelessly to complete work ahead of schedule, allowing properties to be offered to new resident customers promptly. This approach helps keep waiting lists short and minimizes lost rental income.
Total Asset Management
At OJ Property Service, our Total Asset Management approach integrates responsive repairs, voids, and planned works under one contract, providing better long-term management of housing stock. This approach reduces risks, ensures long-term sustainability, and maximizes the financial value of assets.
As members of the Institute of Asset Management, we help our customers deliver Total Asset Management. Additionally, we work collaboratively with other contractors, where possible, to enhance the efficiency and effectiveness of responsive repairs.
Community Engagement & Investment
At OJ Property Service, we assist our customers in fulfilling their commitments under the Social Value Act to enhance the social, economic, and environmental wellbeing of their residents and communities. Our social value framework, based on the British Standards (ISO 26000) for Social Responsibility, includes our Community Investment Policy, Goals & Strategies, and Action Plan structure.
The framework comprises seven areas:
- Community Involvement
- Social Investment
- Education and Culture
- Employment and Skills
- Health
- Wealth and Income Creation
- Technology
Through these initiatives, we strive to make a positive and lasting impact on the communities we serve.
Housing Compliance
Can you efficiently track social housing safety compliance data? Are you 100% confident, 100% of the time, that all homes are safe for residents and meet the required standards for human habitation?
In response to the increasing expectations around housing compliance and the crucial need to stay on top of compliance data, OJ Property Service is developing a product that will make managing this data more efficient and reliable. This innovation will ensure that all homes consistently meet safety standards, providing peace of mind for both residents and landlords.
OUR SERVICES FOR LANDLORDS
As a landlord, it is paramount that you work with a letting agent you can trust. With over 50 years experience letting properties around Bristol and Exeter, we are well placed to not just let your property, but take care of business from beginning to end, from tenant to tenant.
As a professional independent business it is our aim to protect your investment, and we have the lettings know-how and local knowledge to achieve this with our following services…
BASIC LETTING PACKAGE
We feel that this is the cheapest way a landlord can find reliable tenants. We will advertise your property via our offices, mailing list, own website and Rightmove. The landlord will conduct their own viewings, we will credit check any suitable applicants and the landlord will provide their own contract and inventory.
LET ONLY PACKAGE
We will advertise your property via our offices, mailing list, own website and Rightmove. We will conduct all the viewings and once a suitable applicant is found take up references. When references are back satisfactorily, we will draw up a contract, issue the section 21b notice and arrange for a detailed inventory to be carried out. The landlord will be responsible for check in and check out and will arrange their own gas safety certificate. Should you wish, we can register the bond with the tenancy deposit scheme for a small additional charge.
FULL MANAGEMENT SERVICE
In addition to our let only package, we will carry out the check in and check out, carry out periodic inspections throughout the tenancy, to ensure that your investment is being maintained in a satisfactory manner, arrange the landlords gas safety certificate, arrange for collection of the rent and payment into your account, register the bond with the tenancy deposit scheme, arrange for any quotes and repairs, sort out any tax liabilities for non-resident landlords.
ADDITIONAL SERVICES
BLOCK MANAGEMENT
Whether its a block of flats or apartments or a mill conversion for example, we are the complete management specialists. We have undertaken extensive research into the property management services available in the market place and the problems which our clients have had with their previous management companies. As a result of this we have been able to develop a system which allows us to manage your block in the most effective and efficient way. We manage Blocks with a minimum of 2 apartments up to large estates across the UK. Once we have established your requirements we are able to provide you with a guide price for our services, in most cases this guide is 100% accurate.
MANAGEMENT FEES
As all properties are completely different we do not have a standard tariff of fees, each client’s requirements are also different. We believe in long-term relationships with our clients and therefore ensure our fees relate to the service required.
Once we have had an initial meeting with you to discuss your exact management requirements we will then be in a position to provide a fixed quotation.
BUDGETING AND MANAGEMENT OF ACCOUNTS
It is our mission to achieve best value when producing the annual budget, however this should not compromise service or quality. We endeavour to negotiate on your behalf to reduce all costs were possible. As our management accounting is updated on a daily basis we strive to keep on top of every situation that may arise in your building. Prior to the next service charge being due we will produce a detailed service charge budget outlining all the estimated costs of your block for the year. This will include all items from building insurance to repairs and maintenance, and will also show how the annual cost to each resident is calculated.
REPORTING
There are many different ways for us at Block Management to keep you updated regarding what is going on in your property. Whichever options and services you choose we know that you will be more than satisfied. Transparency and the necessity to provide live up-to-date accurate information is paramount to us.
SAFETY EQUIPMENT
Block Management carries out a safety (Risk assessment) survey on your property shortly after instruction to manage.
It is crucial that your building is protected with adequate measures to ensure that all residents, contractor and visitors are safe whilst in the property. Depending on the size of the property, plant installed (i.e. lifts and other machinery) would depict the basic requirement in accordance with legislation.
Does your building meet the latest required standards of safety? The risk assessment is vital as these points out any areas that require attention.
SERVICE CHARGE COLLECTION
Residents are obliged to pay their service charge strictly in accordance with the terms of the lease to their flat. This will usually be annually, half yearly or quarterly. However, if the residents association are in agreement, some or all of the residents may be allowed to pay monthly.
WHERE DOES MY MONEY GO?
For large blocks your money is paid into an independent bank account completely separate from other properties we manage. At the end of the financial year to each block an independent accountant will produce an income and expenditure statement which outlines the total service charges received for the year against the total expenditure. At the bottom of the statement it will clearly show how much money is left in the service charge fund. This is strictly in accordance with the Landlord & Tenant Act.
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- Contact Details
Email : info@ojpropertyservices.co.uk
- Working Hours
Monday to Friday 9am to 5.30pm
Saturday: 09.00 AM – 12.30 PM
Sunday: Closed
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